Technical Service and Support Supervisor

<h2><strong><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Technical Service and Support Supervisor</span></span></strong></h2><hr /><strong><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px><a href=http://jobs.jobvite.com/ztr-control-systems/job/ohAd9fwX/apply>Apply</a></span></span></strong><p><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Would you like to be a part of the fast growing telematics industry with a company on the cutting edge of Industrial IOT?  If this sounds like you, now is the time to put your experience to work! The Technical Service and Support Supervisor at ZTR Control Systems, supervises the technical support and value added services for our telematics customers. </span></span></p><p><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>At ZTR Control Systems, in our London Ontario office, you’ll find a fun and friendly atmosphere of like-minded individuals that contribute to the success of their customers and company on a daily basis, while maintaining an excellent work/life balance. Read on to learn more…</span></span></p><p> </p><p><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px><strong>Responsibilities:</strong></span></span></p><ul> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Recruit, train, schedule, delegate and develop employees within the TSS London Group, to meet service quality goals</span></span></li> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Develop and maintain procedures for the TSS London group</span></span></li> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Coordinate and supervise the travel of Technical Service and Support London staff to customer sites for installation and training of ZTR’s telematics.</span></span></li> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Supervise at a high level of independence (Manager is Remote)</span></span></li> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Effectively troubleshoot difficult problems, work with other departments/partners to define resolution, and delegate to staff for implementation</span></span></li> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Oversee the production of support material related to installation and troubleshooting, both internal and external.</span></span></li></ul><p><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px><strong>What we offer:</strong></span></span></p><ul> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Competitive pay</span></span></li> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Annual performance and salary review</span></span></li> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Fast growing company with opportunities for advancement</span></span></li> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Company sponsored social events</span></span></li> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Family Culture</span></span></li> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Competitive Benefit package (including Health, Dental, Vision)</span></span></li></ul><p><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px><strong>Qualifications: </strong></span></span></p><ul> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Ability to communicate with multiple levels of customers and employees in various organizations</span></span></li> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Strong communication skills (verbal and written)</span></span></li> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Excellent at recruiting, training, scheduling, delegating and developing employees</span></span></li> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Very strong ability to respond calmly to urgent troubleshooting situations.</span></span></li> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Strong Project Management Skills</span></span></li> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Electrical Engineering Technology/ Technologist associates degree or equivalent</span></span></li> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>Minimum of 5 years working in a Technical Field</span></span></li> <li><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px>5 years of leadership experience</span></span></li></ul><p><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px><strong>About ZTR:</strong> <br />ZTR Control Systems is the leader in Industrial IoT. We provide intelligent remote equipment monitoring for many markets including construction rental equipment, oil & gas and railway. ZTR has been working in the Industrial IoT realm long before it became a catch phrase. </span></span><br /> </p><p><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px><em>ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. Candidates requiring accommodations during the recruitment process are asked to contact the Human Resources Generalist. Information received regarding the accommodation needs of applicants will be addressed confidentially</em></span></span><br /> </p><span style=font-family:Arial,Helvetica,sans-serif><span style=font-size:14px><strong><a href=http://jobs.jobvite.com/ztr-control-systems/job/ohAd9fwX/apply>Apply</a> </strong></span></span>